Last updated: [DATE]. This policy explains cancellations and
refunds for Massing subscriptions. It supplements our
Terms of Service.
Cancelling your subscription
You can cancel at any time from My Account using
self-service online cancellation — no phone call or email required, and cancellation
is as easy as signing up. When you cancel:
- Future automatic renewals stop.
- Your plan remains active until the end of the current paid period; you keep
access until then. [Or state immediate-cancellation rule if that’s your model.] - We do not charge a cancellation fee.
Refunds
[Choose and state your actual rule — examples below; keep only what’s true.]
- [Option A — money-back window]: New subscribers may request a
full refund within [14] days of the initial purchase by contacting
builder@massing.cloud. - [Option B — no partial-period refunds]: Except where required
by law, fees already paid for the current period are non-refundable; cancelling
stops future charges but does not refund the current period. - Annual plans: [state whether prorated refunds are offered].
- Free plan / trials: the Free plan is not charged. If a paid
trial is offered, we disclose the trial length and post-trial price at checkout;
cancel before the trial ends to avoid the charge.
Refunds are issued to the original payment method. Where required by consumer
protection or auto-renewal laws in your jurisdiction, additional refund or
cancellation rights may apply and are not waived by this policy.
Billing questions and disputes
If you believe you were charged in error, contact
builder@massing.cloud before disputing
with your bank — we’ll work to resolve it quickly.
Contact
[LEGAL ENTITY NAME] — builder@massing.cloud · 602.398.1808.